Digital transformation processes are in place in most organisations within the latest years, with a strong focus on the client and improving their engagement and awareness with the company.
New generations are digital native and a key segment for Telcos and thus promoting the Digital Adoption and Engagement on the Telco channels, tools and products is on the top priorities for CMO and CDO.
Also, new generations are sensitive to gaming and gamification environments, where concepts like missions, challenges, badges, rewards, rankings or levels are part of their life.
With more than 15 years of experience doing gamification, TIMWETECH is helping companies worldwide in initiatives of Digital Engagement using Behavioural Design and Gamification.
Digital Service Delivery Platform
Telecom Operators worldwide are facing important challenges for the future, with core revenues in threat with the rising of unlimited and flat rate plans.
In order to sustain and grow their revenues, Telecom Operators are partnering with other industries, starting with the major OTTS (like Spotify, Netflix, Disney Plus), but extending to other types of services, like Health and Education, Security and Domotics, Cloud Services, Insurance, Energy, among many others.
This new Digital Ecosystem brings new challenges considering its diversity and particular requirements of each partner involved. The provisioning flows and integrations, the lifecycle management and especially the business models vary a lot between partners.
Legacy Service Delivery Platforms in Mobile Operators are not prepared for these new requirements, causing opportunity and revenue losses, delays and huge dependency on internal IT pipelines.
TIMWETECH’s Digital Service Delivery Platform was created in 2010 and evolved over the years to address the new Digital Ecosystem, with proven results in more than 30 Mobile Operators worldwide, where TWT Digital SDP replaced legacy SDP platforms in the leading operators Worldwide.