Top-up

Más Movil Panama: Gana Más

Objectives

  • Encourage top-up frequency and recharge value by rewarding points and chances to win direct prizes.

  • Boost prepaid user engagement and loyalty.

  • Stimulate incremental revenue from prepaid customers through behavioral incentives.

  • Drive usage of digital channels by promoting the use of the Mi Más App and digital self-service tools.

Challenges

  • Limited app adoption within the prepaid segment

 

Solutions

  • Build a Gamified engagement ecosystem, creating an interactive and fun prepaid experience, especially for a younger audience.
  • Leverage instant games, raffles, and missions to maintain user attention and daily engagement with the brand.
  • Marketplace integration with progressive digital and physical prizes which can be redeemed by using loyalty points.

    KPI’s

    • Users who engage with the program tend to generate more value than those who don’t.
    • Linking prize redemption to app registration has helped drive a noticeable increase in app adoption.
    • Program participants generally show higher recharge activity compared to others.
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