Ooredoo Tunisia: Master Aggregator

Aggregation Services

Intro

TIMWETECH has been the provider for Master Aggregation of the Ooredoo Group since 2013, managing end-to-end business, construction strategy, technical operations, provisioning and financial settlement of all brand providers, OTT, Google and third-parties.

Details

The Challenge

At the time, Ooredoo presented their three main pain points:

1. High level of customer complaints;

2. Poor lifecycle management;

3. Lack of centralized tools for back-end to manage partners.

The Solution

A centralized platform capable of managing the entire lifecycle and billing of all VAS suppliers, covering DCB as well as the traditional VAS services.

– Centralized marketing tools;

– Monitoring and complaint management;

– IT and customer care for detailed reporting & analytics.

KPIs

The Results

REVENUE GROWTH IN 1 YEAR

%

PARTNERS & PRODUCTS WITH FULL DIGITAZATION OF VAS PRODUCTS

%

Testimonial

“TIMWETECH has played a key role in driving business for Ooredoo Group companies and always kept up to the expectation levels. We highly recommend them.”